TOS

Terms and Conditions
The website at www.kievflowerdelivery.com (the “Website”) is owned by Kiev Flower Delivery (“we/us”). As outlined in the Data Protection Act 1998, we are committed to protecting the privacy of visitors to our Website and complying with all applicable laws in the use of the information we collect about you.
By ticking the box on the order form, you are agreeing to our terms and conditions and confirm that the details of the order are correct. In addition, if your order includes alcoholic gifts, you are confirming that you and the recipient of the gift are over 18 years old. Please ensure that you have checked that the details of your order are correct (paying particular attention to delivery date and product quantities) prior to submitting your order as it may take some time to rectify mistakes once the order is placed.
Your satisfaction is our first and foremost priority. If you are not satisfied with any flower arrangement or a gift purchased through our web site, please don’t hesitate to contact us and we will do our best to satisfy your needs.
All information gathered by us will be held in the strictest confidence. We do not sell, trade or share information with any other company, organization or individual.
Substitution policy: Due to various seasonal conditions, availability of some flowers may be limited. Also, specific flower varieties or colours may not be available for delivery on a specified day.
In this event, our florist will deliver a second choice of similar flowers of the same value. Similarly, some cakes may not be available fresh on the day of delivery and may have to be substituted.
Soft toys may not be available in the exact colour or of the exact type displayed on our website. In such cases we will make every effort to match the soft toy you order to the one on our site taking into account type of material, features, size and shape.
Our main commitment is to ensure the quality and integrity of the item delivered matches the value of the item ordered.
Refund policy
We offer a full refund in case:
you decide to cancel your order for any reason;
you place a custom order with us (for example purchase of a wide-screen digital tv) which is simply not available in the market; or
you mistakenly place an order to go to a town or city which is out of our delivery range (i.e. our couriers and flower shops don’t operate there).
In the above cases your order will be cancelled and a full refund will be issued to the credit card/paypal account from which the order was originally placed. The amount of time it takes for your credit to show up on your bank statement depends on your bank.
Same day delivery is usually available in Kiev City limits if the order is placed before 7 a.m. Kiev time.
Cancellation policy: Please give us at least 36 hours’ advance notice if you want to cancel any order. Once we receive your notice of cancellation we will either give you a refund or a store credit for the amount that you paid.

Disclaimer: If you provide incomplete information we may require you to provide full information in order to complete your order.
Please contact our customer service for all your questions and suggestions.
Use of cookies
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which is a small file stored on your browser. The information collected in this way can be used to identify you unless you modify your browser to prevent this happening. Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the Website.
We may use third-party advertising companies to serve advertisements on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. Your browser can be modified to not accept cookies.
You have the ability to accept or decline cookies by modifying the settings in your browser (for example, using Internet Explorer select ‘internet options’ from the ‘tools’ menu, then click ‘security’, followed by ‘custom level’ and select ‘disable cookies’). However, you may not be able to use all the features of our site if cookies are disabled. For more information about cookies, including how to set your internet browser to reject cookies, please go to www.allaboutcookies.org.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Kiev Flower Delivery or its suppliers and is protected by U.K. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of Kiev Flower Delivery and is protected by U.K. and international copyright laws. The content on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.
Trademarks
Kiev Flower Delivery and other Kiev Flower Delivery graphics, logos and service names are trademarks and/or registered trademarks of Kiev Flower Delivery. Trademarks may not be used in connection with any product or service without the express written permission of their respective owners.
Applicable Law
This site is created by Kiev Flower Delivery in the County of Tyne and Wear, U.K. This site is controlled by Kiev Flower Delivery in the County of Tyne and Wear, U.K. As such, the laws of the County of Tyne and Wear, U.K. will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time.
Last update : January 24th 2015