FAQ

What credit cards do you accept?

We accept all major credit and debit cards and PayPal.

Do you offer same day delivery?

Orders placed before 9 am Kiev time will be delivered the same day.

Do the flowers come with a vase?

A vase is not included with the flowers unless specified in the product description.

Why do you need the recipient’s phone number?

It is essential to provide us with a current and valid phone number for the recipient as we will call in advance to arrange a convenient time for delivery and also confirm the address of delivery.

Can I order a flower bouquet that is not pictured on your website?

Yes you can. If you want to send a custom order, our talented floral designers will create an arrangement to match your price range.

What happens after I place my order?

We will send you a confirmation e-mail to confirm that we have received your order. You will get another message to confirm that the order has been delivered.

What happens if the recipient is not at home when the delivery is made?

If the recipient is not be at home at the time of delivery the florist will leave a calling card with contact details in order for your recipient to arrange a re-delivery.

Can I add a note to be delivered with the bouquet?

Yes. On the order form you can type in your message. Alternatively you can send it to us by email. It will be hand written by our florist, attached and delivered along with the bouquet free.

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